Privacy Policy

Effective Date: June 16, 2025

At Big Mike’s Smokehouse, located in Destin, Florida, we value our customers and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our restaurant, use our website, or engage with our services. By providing us with your information, you agree to the terms of this policy.

1. Information We Collect

We may collect the following types of information:

Personal Information: When you make a reservation, place an online order, join our loyalty program, or contact us, we may collect your name, email address, phone number, and mailing address.
Payment Information: When you purchase food or services, we collect payment details such as credit card numbers, processed securely through our third-party payment processors.
Usage Data: When you visit our website, we may collect information about your device, IP address, browser type, and pages visited, using cookies and similar technologies.
Feedback and Communications: Information you provide through surveys, reviews, or direct communication with us.

2. How We Use Your Information

We use your information to:

Process orders, reservations, and payments.
Communicate with you about your orders, promotions, or events.
Improve our services, website, and customer experience.
Send marketing emails or newsletters (with your consent, and you may opt out at any time).
Comply with legal obligations or resolve disputes.

3. How We Share Your Information

We do not sell or rent your personal information. We may share your information with:

Service Providers: Third-party vendors who assist with payment processing, website hosting, or marketing, bound by confidentiality agreements.
Legal Requirements: Authorities if required by law or to protect our rights and safety.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

4. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience. Cookies help us track website usage and remember your preferences. You can disable cookies in your browser settings, but this may affect website functionality.

5. Data Security

We implement reasonable security measures to protect your information from unauthorized access, loss, or misuse. However, no online transmission is completely secure, and we cannot guarantee absolute security.

6. Your Choices

You may:

Opt out of marketing emails by clicking the “unsubscribe” link in our emails.
Request access, correction, or deletion of your personal information by contacting us (subject to legal limitations).
Disable cookies through your browser settings.

7. Third-Party Links

Our website may contain links to third-party sites (e.g., social media or payment processors). We are not responsible for their privacy practices and encourage you to review their policies.

8. Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children. If we learn we have collected such information, we will delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on our website with a revised effective date. Continued use of our services after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions or concerns about this Privacy Policy or your personal information, please contact us at:

Email: [email protected]

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