Terms
Last Updated: June 17, 2025
Welcome to the e-commerce shop for Big Mike’s Smokehouse (“we,” “us,” or “our”), located in Destin, Florida. These Terms of Service (“Terms”) govern your use of our online shop at www.bigmikessmokehouse.com (the “Website”), including all related services such as our menu point of sale, pre-order system, and event calendar. By accessing or using our Website, you agree to be bound by these Terms. If you do not agree, please do not use our Website.
Eligibility
You must be at least 18 years old to use our Website or make purchases. By using the Website, you represent that you meet this age requirement.
Account Registration
To place orders or access certain features, you may need to create an account. You agree to:
- Provide accurate, current, and complete information during registration.
- Maintain the security of your account credentials.
- Notify us immediately of any unauthorized use of your account.
Prohibited Activities
You agree not to:
- Use the Website for any unlawful purpose or in violation of these Terms.
- Attempt to interfere with the Website’s functionality, security, or integrity.
- Misrepresent your identity or provide false information.
Menu and Point of Sale
Our menu point of sale system allows you to view our offerings and place orders for in-store pickup or delivery (where available). Access our menu at: Big Mike’s Smokehouse Menu.
Pre-Order System
You can pre-order food items for future pickup or delivery through our pre-order system. Pre-orders are subject to availability and may require advance payment. Visit our pre-order system at: Big Mike’s Pre-Order System.
Event Calendar
We host events such as BBQ workshops, tastings, and community gatherings. Check our event calendar for upcoming events and registration details at: Big Mike’s Event Calendar.
Product Availability and Pricing
All products are subject to availability. Prices are listed in U.S. dollars and exclude applicable taxes and delivery fees unless otherwise stated. We reserve the right to modify prices, products, or services at any time without prior notice.
Order Placement
When you place an order, you agree to provide accurate payment and delivery information. All orders are subject to our acceptance, and we may refuse or cancel an order for any reason, including product unavailability or pricing errors.
Payment
We accept payments via major credit cards, debit cards, and other methods specified at checkout. You authorize us to charge the provided payment method for the total amount of your order, including taxes and fees.
Order Confirmation
Upon successful order placement, you will receive a confirmation email with order details. This email does not guarantee product availability but confirms receipt of your order.
Cancellations and Refunds
- Cancellations: You may cancel pre-orders up to 24 hours before the scheduled pickup or delivery time by contacting us at [email protected]. Cancellations after this period may not be eligible for a refund.
- Refunds: Refunds for defective or incorrect orders are subject to our discretion. Contact us within 48 hours of receiving your order to request a refund.
Delivery
Where available, delivery is provided within a specified radius of our Destin, Florida location. Delivery times are estimates and may vary due to demand, weather, or other factors.
Pickup
Orders for in-store pickup must be collected at the time and location specified during checkout. Unclaimed orders may be canceled without refund after 24 hours.
Email: [email protected]